Recent Posts

Overhaul to National Flood Insurance System

5/14/2019 (Permalink)

Why SERVPRO Overhaul to National Flood Insurance System Water Damage Cleanup in Hampton

The Insurance Information Institute reported that our National insurance program is getting an overhaul.  On March 18, 2019, the Trump administration announced plans to reform the National Flood Insurance Program. 

The new program would assess properties individually using variables such as hurricane rainfall, coastal surges and how close the property is to large bodies of water rather than the current application of a single formula for an entire flood zone. 

This system is imbalanced, since higher valued properties are more likely to hit the $250,000 insurance cap, lower valued homes are paying proportionately more than higher valued homes. 

The new reform would eliminate the single formula system and drive flood risk into the private reinsurance and risk markets.  According to the Institute, FEMA will announce the new rates on April 1, 2020 and will implement the new system on October 1, 2020.

No one should have to learn the hard way that neither homeowner’s or renter’s insurance covers flood damage.

The Federal Emergency Management Agency (FEMA) offers disaster grants that do not have to be paid back, but this amount is often much less than what is needed to recover.  According to the Property Casualty Insurers Association of America, if you have flood damage, and do not have flood insurance, there could be resources available to help you through the FEMA.  For info go to www.fema.gov.

If you suffer flood damage in Hampton, call your local SERVPRO® of Hampton North at 757-825-9700.

Happy Administrative Professional Day

4/24/2019 (Permalink)

General Happy Administrative Professional Day Cassie, Lisa, and Brittany, our Administrative Staff

It's nice to have a day to recognize the people who help to make our SERVPRO® of Hampton North operate daily.  Behind the scenes, our administrative staff is helping to get your life back to normal again.  It begins with your call or your insurance company's no matter what time of the day.  Our crews are dispatched, and our estimator evaluates the damage.  Communication is kept throughout your claim between our company and your insurance company.  In cases where no insurance claims are filed, we will work directly with the homeowner or the business.  A water damage or fire damage loss make take only a day to cleanup or could take months.  Our staff works daily to make sure everyone involved has what they need to help make it "Like it never even happened."

Does Your Business Have a Contingency Plan?

4/23/2019 (Permalink)

Why SERVPRO Does Your Business Have a Contingency Plan? Allow Us to Help You Be Emergency Ready

Planning is a very important aspect of life.  Contingency plans are backup plans that businesses activate only when a disaster or unforeseen situation disrupts the operations of the company or puts employees at risk.

Hurricane season officially begins June 1st.  A SERVPRO® Mobile App is a no-cost readiness plan that places your emergency plan data on your mobile device for quick access during an emergency.  You can Download the Free App Here

This Emergency Ready Plan App is a tool for property managers and owners, both residential and commercial.  This ERP will enhance your current contingency plan or help to establish one. 

By developing a SERVPRO® Emergency READY Profile, you minimize business interruption by having an immediate plan of action.

Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Get more information with a Complimentary Business Assessment? Call Us Today 757-825-9700.

SERVPRO of Hampton North Gives to Local Women's Shelter

3/15/2019 (Permalink)

Community SERVPRO of Hampton North Gives to Local Women's Shelter SERVPRO of Hampton North believes that "It Takes a Village".

SERVPRO of Hampton North and several of its employees collected women and children's clothing to give to a local women's shelter.

Our Textile restoration department cleaned the collected items, categorized, and boxed the items to deliver the boxes to the shelter. 

Due to the nature of necessary security and non-disclosure of the facility, we were not able to take photographs, but the director was thrilled and very appreciative for our continued support. 

Let SERVPRO Remove the Water From Your Hampton Home

3/15/2019 (Permalink)

Why SERVPRO Let SERVPRO Remove the Water From Your Hampton Home SERVPRO of Hampton removes water from your home or business

When water invades your Hampton home, quick action needs to be taken in order to get matters under control and your life back to normal.  When water is left to soak into and remain, the greater the water damage and the repair.

SERVPRO of Hampton North handles water damage with an inventory of equipment with large and powerful pumps that we can submerge enabling a quicker extraction of the floodwater.  Our machinery will raise the interior temperature so that evaporation happens at a precise rate.

Our trained technicians and supervisors determine the best drying method to utilize to maintain the quality of the water damaged area and product.  For instance if a wooden floor is dried out too quickly or with extreme temperatures, the floor can be ruined.  Our motto is to restore, not replace.  This is beneficial to not only the homeowner but to your insurance company too as it helps to save money.  

After the extractor has removed the water, smaller hand-held equipment is used to remove the remaining water found in crevices and baseboards.  Once the water has been removed, the drying process begins for the remaining surface dampness and porous household items with the use of our desiccant machines and air movers.  An Air Scrubber, our portable filtration system can be used to help clean the air of any contaminants such as dust, gasses, or chemicals in any area.

When your Hampton home floods, call us your local SERVPRO at 757-825-9700 24/7.  We will help get your life back to normal and help make it "Like it never even happened."

Act Quickly When You Find Mold in Your Home

3/5/2019 (Permalink)

Mold Remediation Act Quickly When You Find Mold in Your Home Mold Remediation in Hampton

Mold happens because of excessive amounts of moisture either caused by a flood or a plumbing accident or poor circulation.  Whichever the reason, the proper way to handle mold damage is with mold remediation.   The complex process involves tasks like water extraction, spore containment, and air filtration.

Mold can be dark green, gray, or black with a fuzzy, velvety look and have a musty smell.  Mold can begin to grow in as little as 24 -48 hours depending on the level of humidity in the home.  Typically, the spores begin to colonize in 3 to 12 days and become visible in about 18-21 days.  When you first see the mold in your home, we suggest that you complete these tasks.

  • Examine You and Your Family for Symptoms as prolonged exposure to mold might cause health problems such as eye irritation, headaches, sneezing, sore throats and in some severe cases, skin rashes. When in doubt, seek the advice of your doctor.
  • Assess the Mold Problem to see how far the mold has spread and call an IICRC (Institute of Inspection, Cleaning and Restoration Certificate) company, SERVPRO.
  • Schedule a Professional Visit regardless of the area of mold because Improper handling can cause the mold spores to spread.
  • Find the Mold Source to determine if you have a plumbing or HVAC leak, or a lack of circulation problem, like with a malfunctioning dehumidifier. This information will also help the mold remediation specialist determine how far the mold might extend.
  • Contact your Insurance Company immediately following Water Damage making them aware and then the professionals can be sent to cleanup and restore to help prevent further damage.

 If you see mold, ask for the mold remediation specialists in Chesapeake since 1996.  We work with your insurance company and are available 24 hours a day, 7 days a week and holidays.  Learn more about all our cleaning services by visiting our website or call us at 757-825-9700. #HereToHelp

Water Heater Safety. . . Get to Know Your Water Heater

2/28/2019 (Permalink)

Water Damage Water Heater Safety. . . Get to Know Your Water Heater Water & Fire Damage Cleanup & Restoration in Hampton

Water Heater Safety. . . Get to Know Your Water Heater

When it comes to your water heater, the old saying “out of sight, out of mind”, should not be taken lightly.  Water heater failure can cause flooding and even a fire and the following water heater safety tips can help to prevent a catastrophe.    Nationwide Insurance suggests that getting to know your water heater parts and routine maintenance can help to keep your water heater safe and help avoid a disaster. 

Water heater parts

A residential water tank can hold 40 to 60 gallons and needs to withstand typically 50 to 100 psi,  Steel tanks are tested to handle 300 psi and have glass liners to keep rust out of the water, and insulation to surround the tank.  Other parts to become familiar include:

  • A dip tube to let cold water into the tank
  • A thermostat to control the temperature of the water that is inside of the tank
  • A pipe to drain hot water out of the tank
  • Heating elements like those found inside of an electric oven
  • A drain valve to allow you to drain the tank to move it or replace the elements
  • A temperature or release valve that helps keep the tank from exploding
  • A sacrificial anode rod, screwed into the top of your water heater and protects your heater from rusting

Some important facts to remember about your water heater.

Pulling up on the pressure relief valve or temperature valve handle to make sure water flows freely out and stops when you let go of the handle can help prevent tanks from exploding and should be tested annually.

Temperature settings vary on residential tanks, but the right temperature is at least 120 degrees at the tap, which you can test with a meat or candy thermometer.  This temperature helps to kill germs and prevent children from being scalded.  When you go on vacation, set the temperature lower to save money and reduce risk of problems while away.

Venting is important as a poor draft can cause fumes and carbon monoxide to reenter a room instead of exiting. Make sure the vent goes straight up and out without any dips and is the same diameter as the tank’s draft diverter.

Flushing the hot water through the drain valve annually will help to remove sediment buildup.

Extinguish the pilot light when handling flammable liquids or aerosol.  If the water heater is in the garage, raise it to that the pilot light is 18” above the floor.  This is to help prevent ignition of gasoline vapors that collect near the floor.

Strapping your water heater can help prevent it from falling over which could sever a gas line and cause an explosion.

Insulation may help reduce heat loss on the hot water pipe and “sweating” on the cold-water pipe. 

 Should you need water or fire damage cleanup and restoration in Hampton, call your 24-hour emergency service company, operating since 1996.

Power Outage Kit

2/12/2019 (Permalink)

Storm Damage Power Outage Kit SERVPRO of Hampton North 757-825-9700

Power Outage Kit

The American Red Cross suggests that every household have an emergency preparedness kit for your home and for your car.  Unfortunately, only a little more than a half of the homes in the U.S. have an emergency kit.

Your power outage kit can start with a duffle bag or a backpack.  Depending on the situation, the kit can be a 3-day supply for an evacuation or a 2-week supply for home.  The kit should include at least a gallon of water per person, per day, canned food, a can opener, flashlights, batteries, a first aid kit, personal hygiene items, a multi-purpose tool, and medications, and copies of personal documents such as proof of address, deed/lease, passports, birth certificates, and insurance policies.  A printed list of emergency phone numbers and of family and friends.  The needs of all family members including your pets should be considered when building your emergency kit.  Learn more about what you need in a survival kit.

We will continually bring you more tips and information on how to best be prepared in case of disaster.  Should you find yourself with a water damage disaster from a broken pipe or from a damaged water tank in your home or business, call the team that has been serving the Hampton area for over 20 years.  Call SERVPRO of Hampton North 24/7, 365 to help you when emergency strikes.  #SERVPROHamptonN #PowerOutageKit #AlwaysHereToHelp

Winter Storm Preparation

12/26/2018 (Permalink)

Storm Damage Winter Storm Preparation Winter Storm Cleanup in Hampton photo provided by PropertyCasualty360

Winter storm preparation can help to eliminate costly repairs caused when your home or office is not protected from severe cold, snow, and ice.

Protect your roof and inspect gutters, flashing, and even your chimney.  Snow on the rooftop sounds nice in a song but it’s not nice when the snow melts and causes an ice dam.    Winter storm preparation can help prevent costly water damage.    Pipes may burst because they’re in unheated, unprotected spaces without being insulated.   Water damage can happen when your attic isn’t well ventilated or insulated.  Doing so helps expel the warm air from inside the house and refresh it with cooler outside air which helps prevent condensation from occurring that can lead to mold and mildew, structural damage and ice dams. 

Read more tips about How to Protect Your Home From Winter Storms from our friends at USAA Insurance.

If your Hampton home or business is damaged from a winter storm , take immediate action to prevent additional damage to your property and call  SERVPRO of Hampton North at 757-825-9700, the professionals with the winter storm experience and expertise, and the resources to remediate damage caused by winter weather.

What is a Furnace or Fireplace Puffback?

12/18/2018 (Permalink)

Cleaning What is a Furnace or Fireplace Puffback? Soot Damage Cleanup in Hampton

What is a Furnace or Fireplace Puffback?

Laughing at someone in a movie whose face has just been engulfed with black soot after standing in front of a fireplace is one thing, but in the real world when you hear that distinctive loud wuff sound, it turns into something else altogether, not so funny.  When your fireplace or furnace creates a puff of soot inside of your home, often called a puffback, suddenly you have a real sooty problem that needs to be handled quickly.

When a puffback happens, soot and oil residue can literally cover every surface that it can reach.  Puffbacks normally happen around this time of year when furnaces and fireplaces are fired up, no pun intended, after being dormant all summer.

In a furnace, a puffback is usually caused by a buildup of excess fuel, oil, even dirt or dust in the ignition chamber.  The buildup prevents oxygen from reaching the combustion chamber.  When the ignition flame in the furnace pulls in the rush of oxygen it needs to ignite, the result is a powerful explosion of soot and oil that can even come out of the wall or floor vents.

In a fireplace or woodstove puffback, the cause can be like the furnace, however, the cause is most likely a problem in the chimney.  There is usually a buildup of ash and leftover residue clumped in the chimney that creates an uneven air flow of oxygen and carbon dioxide.  The kindling and wood have plenty of fuel, but the oxygen it needs to burn is stuck above the chimney blockage.  The fire will eventually correct the imbalance by sucking in a large amount of oxygen all at once, igniting the excess fuel in the fireplace and the buildup in the chimney all at once.  The force of the ignition pushes ash and soot out of the fireplace.

Puffbacks can usually be prevented by routine chimney and furnace maintenance.  If you experience soot or smoke damage in Chesapeake, call SERVPRO of Hampton North at 757-825-9700.