What our Customers say...


The only restoration company I use and Missy is the only one I call!



SERVPRO has met and exceeded our needs on several occasions. Their disaster recovery team arrived each time with equipment and staff to begin the cleanup. They were quick to acquire additional equipment when needed. SERVPRO was presented with several large jobs and at no time was there a delay because they did have the staff or equipment. Their reporting system is amazing, they provide a layout of each area that is being recovered with the equipment and equipment readings. The crew that is on site checks in daily to keep us well informed. Everyone is professional and seems to take pride in their job which makes the world of difference with the end result. Hands down SERVPRO of Hampton is our go to team!!!!

I would recommend the SERVPRO Franchise to my friends, family and colleagues.

The SERVPRO Franchise's office staff was courteous, polite and helpful throughout the duration of the job.  Perfect 10's.

I was impressed by the SERVPRO Franchise's on-site personnel.

I was impressed by the SERVPRO® Franchise's on-site personnel that performed services at my residence.

I would recommend the SERVPRO® Franchise to my friends, family and colleagues.

The SERVPRO® Franchise's on-site personnel were prompt, courteous and attentive to my concerns

Thanks so much.  God bless y'all.  I will always recommend you.

The team arrived promptly in the time frame the staff set.  "Customer first" was modeled from Manager to Tech assigned to our unit.  (I had a pressing appointment to drive away to).  Our laundry area was left "better than when they arrived to work."  I heartily recommend your air duct cleaning. #AirDuctCleaninginHampton

Awesome job. . . very professional.

They all did an excellent job!  Great job!  So thankful!

Perfect 10's!

Satisfaction with a score of perfect 10's!  

Everyone was very helpful and very professional.  Thank you!

"Shelton was outstanding, request pay raise, also Angela deserves a raise".

Perfect 10's!  

Easy process from start to finish!  Peace of mind working with one group for mitigation and repair.

Perfect 10's!  

Perfect score of 10's for sewage line back up.

Perfect score of 10's for structural cleaning.

Perfect 10's!

Perfect 10's.

The employees of SERVPRO of Hampton are professional & courteous

We would highly recommend SERVPRO to other to others.

They did a wonderful job.  Their employees made me feel more confident and they explained everything they were doing.

Excellent Work!

Your people were great!

Great staff!

Response team was very professional and knowledgeable.

Very Professional.


I would like to take a moment to let you know how much I enjoyed the Continued Education Ethics Class held on May 1.  We sincerely appreciate the opportunity to attend.

You're #1 in our book.


Good job!

Great service, good job.

Your team must have been trained very well, and work excellent with one another.  The team that came here were fast, professional and extremely courteous.  Thank you.

Great job!  Thank you all for your help, things are much better now.

I immediately feel relieved when I learn that SERVPRO of Hampton is the assigned contractor.  No other firm I have dealt with has generated actual telephone calls of praise from our clients.

Superior and very professional.

Great service, thanks for your prompt, courteous services.

Without hesitation, I highly recommend SERVPRO! Anyone with experience in the insurance field can attest that you quickly acquire a feeling as to the validity of a complaint, especially if you know the contractor assigned.  Whenever a client has made a complaint, I immediately feel relieved when I learn that SERVPRO is the assigned contractor.  

We are a full service commercial management company that manages office and retail property.  We rely on SERVPRO to provide services in the event of a natural disaster or building maintenance emergency that requires immediate attention.

Through our experience with their performance, we quickly learned to appreciate their immediate response.  We must also acknowledge our confidence in the ability of their knowledgeable staff to appraise each situation and come up with a solution, with a healthy respect for the operation of the building and its tenants.  

In summary, we want to commend them for their customer service and overall professionalism, problem solving attitude and follow through.  They have provided the support needed for Pembroke Commercial Realty and are highly recommended.

I want to RAVE about SERVPRO of Hampton and the staff, particularly Donna, your project manager.  For years now, I have come to rely on SERVPRO as my "go to" provider whenever I have had a p;roblem from a simple overflowing toilet to raw sewage line break. When I first came to work at this management company, my engineers had other companies they would call on, but now they also will only call SERVPRO.  This is in large part to you and the quality crews you provide.  I can speak with total confidence to a tenant and my ownership that once I have called SERVPRO, the problem will be taken care of PERIOD.

The work was completed in a timely manner and the professional quality of the work was superior.  The staff was always friendly and accommodating.  They made sure every item was addressed and we were satisfied and pleased with the end product.  We would highly recommend SERVPRO to others and gladly work with them again in the future.  We would like to extend our sincere thanks for a job well done.

I am writing to thank you and your company for the very generous assistance that you provided to Ms. Tressa and her family.  Cleaning and sealing her air ducts has already resulted in a great improvement in her respiratory problems.  Moreover, the work done cleaning her house to remove the harmful buildup of noxious soot has truly lifted her spirits.  Again thank you and your company for all that they do for others.

I am so pleased by the teams' work and have no recommendations. 

They were always prompt, thorough, courteous and professional.  In trying times (broken water pipe) they were there to help ease the problem.  Would use them again, for sure, although hope I never need to

Did a great job drying out carpet and bath after a pipe broke.

Great Job! A+++!

I would like to take a minuet to express my very positive experience with serve pro of Chesapeake. I was unfortunate to have to meet them but was very fortunate to have them assist in my small home flooding . They showed up when they said they would, work smart and quick in deconstructing and mitigating the water damage. I could not have ask for a better job, every employee I met during the week of drying out was courteous and well informed. I had no problem giving them access to my home in my absence, I had confidence in them. If the occasion should arise again I would no doubt call on them. Thanks Serve Pro and crew.

These folks were truly awesome, service was outstanding

Prompt response team to a flood on a third floor from an air conditioner. They were very diligent each day to check for mositure. It took 5 days to dry carpet and ceiling but they were there 2 and 3 times each day.Great staff.

"As I just had surgery this past week.  I greatly appreciated the team going a little extra to put pieces away for me."


Fast and done right

"The professionals at SERVPRO did a great job on the repairs to my home and their staff was willing to answer any and all questions I had. I would recommend their services to friends and family!"

"These folks were truly awsome, service was outstanding"

More helpful than my insurance company - Thanks!

Excellent customer service. Very courteous and professional.

Your team was very professional and very comfortable and confident about the information regarding services and of course made us more relaxed.

The service was excellent!

Very Professional, Friendly, Communication was Outstanding

Your service representatives were totally great. Answered questions that were asked, friendly and polite. Thank you so much!

Very Professional and helpful!

Very professional and courteous crew.

All staff was very nice and worked quickly. Explained all steps and work very well.

Did a great job!

I have been truly impressed by the concerned,courteous,and professional service rendered by each member of the team all the way!

We appreciate the long hours spent getting us cleaned, sanitized and able to get back into our home.

I could not have expected anyone more experienced!!

Thank you guys for your fast work,prompt time, and courteous staff!!

They were fantastic! They were very professional and took a lot of care of the small details!

Dear Mr. Alewine,

My mother and myself want to take this small minute to express our sincere thanks for all of your kindness and all the time you put into helping and for having such a pleasant and efficient staff. They have all been fantastic and we would recommend your service to anyone! Again, thank you from the bottom off our hearts.

God Bless


T. Thompson C. Wicker

We were very impressed with Margaret V. She arrived the day of the fire and stayed until the end. She was very professional, and helpful at the same time answered questions, made helpful suggestions when needed. A "Super Star" and made my transition easy. I would recommend her to all my friends when something like this happens. My wife and I wish we could keep her.